Refunds of faulty items will be provided. Please provide us with a description of the fault and we will provide you with a return label as well as a refund of the price of the item only. Shipping is not refundable.
Please do report the fault within 24 hours of purchase. Any reports after that will not be accepted. In the event of a “change in mind” exchanges can be provided. With this, the item has to be returned in its original packaging with postage at the cost of the customer. Only when the item is received will an exchange be allowed. Again, postage of the exchanged item will be at the cost of the customer.
“Change in Mind” exchanges are only applicable to non-live goods. All items are the property of Seven Fishes until fully paid for.
